1 General Notes
1.1 Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.
1.2 We will advise you of the first available delivery date for your chosen item when you place your order.
1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Elmgrove Flowers may contact you and confirm delivery details to enable delivery to be made.
1.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via a third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.
1.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
1.6 Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact Elmgrove Flowers for further information using the contact details set out in Section 7.
1.7 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
1.8 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
1.10 Before placing your order, please review delivery cut-off times and prices.
1.11 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
1.12 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Please note the following:
Deliveries are not available on bank holidays.
Orders received on a bank holiday will be processed the next work day. Delivery is also not available for specific times. Courier deliveries may not be available to certain regions or area of limited accessibility.
Orders for delivery within Ireland placed by 11am will be despatched the same day for next day delivery Tuesday to Friday. Monday delivery is not available.
Please see Delivery Information section for further details relating to courier deliveries.
3 Courier Delivery
3.3 Courier deliveries are not available on Sundays or bank holidays. Delivery is also not available for specific times. These exceptions will be made clear during the ordering process.
3.4 Orders received on public holidays will be processed the next working day, this will be made clear during the ordering process.
3.6 We do not recommend courier deliveries to hospitals or funerals.